Design Hacking: Great UX without time, money, or design skills

On November 14, I presented Design Hacking: Great UX without time, money, or design skills to the Igniters: Stanford Entrepreneurs and Silicon Valley Founders group at Hacker…

What Does it Take to be a Mobile Designer Today?

Mobile is here to stay, with its own set of rules and constraints. At the same time, it’s a rapidly evolving platform, with new technologies and capabilities being added by the…

10 Tips to Get You Started with Responsive Design

According to a recent study, a quarter of all Americans use mobile devices only to access the web. One out of every five people in the world own a smartphone, and over half of…

Making a Case for Animations and Interactivity

From a design standpoint, we’re starting to think of apps more as interactive experiences and less as passive objects. This shift in mindset can largely be attributed toApple’s…

Designing Around the Whole Story with User Narratives

User narratives are becoming more popular as a tool for experience design. User stories, those discrete morsels of information that give us personas and a sense of action and…

A Look at Flat Design and Why It’s Significant

There has been a growing tidal wave of flat designs on the web, and recent trend reports have confirmed that they're only increasing in popularity. Of course it's easy to dismiss…

No Bottom Line? No Experience

There's a lot of of romance and poetry that goes into experience design: doing contextual research to identify pain points and problems; getting eye-to-eye with users to uncover…

The Book Metaphor

When we design interfaces, we often rely on metaphors as a starting point and source of inspiration. If we are to choose a metaphor for reading, we quickly think about the most…

IS UX THE KEY TO A LONG-LASTING BUSINESS?

"But what if the firm was driven, not by the goal of short-term profitability, but by the goal of continuous innovation in service of finding new ways of delighting customers?…

Transform Customer Experience By Rethinking Your Ecosystem

Improving customer experience can increase annual revenue by more than $1 billion for large wireless service providers, airlines, and hotels—and by tens of millions to hundreds…